We are excited to launch our new bi-directional Zendesk Integration for Commercium!
Managing buyer messages across multiple marketplaces can quickly lead to delayed responses and fragmented communication. With this release, customer inquiries from your connected marketplaces automatically create tickets in Zendesk. Your support team can handle everything directly inside Zendesk—and any reply sent from Zendesk is automatically synced back to the buyer on the marketplace!
Key Highlights of the Zendesk Integration
- Automated Ticket Creation: Incoming buyer messages from connected marketplaces (like Amazon, eBay, and Shopify) automatically generate tickets directly in your Zendesk inbox.
- Bi-Directional Messaging: Reply to tickets inside Zendesk, and Commercium will instantly route and format your response back to the customer on the original marketplace platform.
- Full Marketplace Compliance: Maintain fast response SLAs and keep all messaging history synced across both systems automatically.
- Single-Pane Workflow: Support reps no longer need to log into multiple marketplace seller portals to answer customer questions.